frequently asked questions

Frequently asked questions from our customers

Q. How can I buy a strap and buckle at the same time?
A.

You can purchase the strap and buckle at the same time from the detail page of the strap you have decided to purchase.

We have explained the specific purchase procedure on our blog. We hope this will be helpful.

How to purchase a strap and buckle at the same time

Q. Are the buckle and belt straps made in Japan?
A.

The buckles are made in Italy and the belt straps are made in Spain.

Q. Can the buckle be attached to any belt strap?
A.

It is possible to attach the buckle to any design as long as the belt strap and buckle are the same width.

Q. Do you charge for shipping?
A.

Shipping is free nationwide.

Q. Can you wrap a gift for me?
A.

We offer gift wrapping at a cost of JPY 550 per item. You can select gift wrapping on each product detail page.

Q. I need the belt I have purchased ASAP, when is the earliest I can get it?
A.

Orders placed by 3pm on the same day can be delivered the next day (*), but in some areas it will be two days after the order date.
(*) Depending on the situation on the day, delivery may not be possible on the following day.
For more information, please contact us by e-mail.

Click here to contact us.
Q. I would like to purchase an item that is ‘waiting for delivery’, how can I do this?
A.

At the bottom of the page at the URL below you will find an order form for items awaiting delivery.

Order form for waiting list items
Q. My waist size has decreased and my belt has become longer. Is it OK if I drill the belt holes myself?
A.

If the belt has become longer, please do not drill the belt holes yourself.
If you send it to us, we will cut the lengthened portion here. We will complete the work and send the belt to you on the day it arrives.
Please contact us in advance by email. We will provide you with a mailing address.
(There is no charge for the work. Please bear the shipping costs only).

Contact us here
Q. I am thinking of a gift, but I don't know which one to choose. Can you help me with advice?
A.

Of course. Please fill in the details in the dedicated consultation form on the following page and send it to us.
We will get back to you as soon as possible.

Dedicated gift consultation email form
Q. I want to buy a belt featured on your blog, but I can't find it in your online shop. How can I do this?
A.

Please send us an email with the title of the blog you saw.

Click here to contact us.