Company: MAGICFLUTES INC
Sales Manager: Nobumitsu Saimon
MAIL: info@elliotrhodes.jp
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Product Price: Displayed for each product.
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About Product Availability: Depending on the timing of your order, the item may be out of stock even if your order is confirmed online. If the item is unavailable, we will contact you within 48 hours.
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Gift Wrapping: Gift wrapping is available for a fee of 4US Dollars per item. If you want gift wrapping, please select the “Gift Wrapping” option on the product details page.
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Closed Days: We are closed on Saturdays, Sundays, and public holidays. Orders placed on these days will be processed on the next working day.
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About Points: Customers registered as members of Elliott Rhodes London can use our points service.
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Check Your Current Points: You can check your points balance on your My Page.
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Earn Points: You can earn points by purchasing eligible products.
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Points-Based Discount: Every 300 points can be redeemed for 2 US dollars. You can use your points on your next purchase.
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About the Point Redemption Rate: The point redemption rate is 2% for all products.
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Delivery Methods: The shipping fee varies depending on the order.
・Air freight: 30 US dollars
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Free express shipping is available for orders over USD 350.
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Delivery time: We deliver between 9 AM and 5 PM, Monday through Friday.
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Delivery period: Your order will be delivered within 7 to 10 business days after confirmatio
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Our Delivery Partner: DHL
With our shipping partner, DHL, you can take advantage of DHL On Demand Delivery (ODD),
which allows you to flexibly change the delivery of your package even after it is already in transit.
Using ODD, you can easily modify the delivery date or choose whether a signature is required upon receipt.
Once your order has been shipped from us and arrives at DHL, they will email you the scheduled delivery date. If the delivery area is eligible for ODD, you can check the delivery status using the tracking number.
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How To Track Your Order: The delivery period is calculated from when your order is confirmed, including the 24 hours before the product is shipped. We do not offer shipping on weekends and public holidays. Therefore, orders placed on the day before a weekend, on weekends, or public holidays will be shipped on the next business day.
Once your order has been dispatched, we will send you an email with tracking information that allows you to monitor your package online.
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Payment Methods:
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Credit Card: We use an SSL system to ensure the security of credit card transactions. Your credit card number is encrypted and securely transmitted, preventing it from being intercepted or viewed by third parties. Please rest assured that your information is safe.
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PayPal
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Privacy Policy:
At Elliott Rose, operated by Magic Fruits Co., Ltd. (from now on referred to as “our company”), we request only the minimum necessary personal information from users to ensure a secure experience. We take the utmost care in protecting the personal information provided to us. Our approach to personal information protection is as follows:
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We use the personal information registered by individuals, organizations, or corporations only to develop and provide cutting-edge features and services. We take the utmost care in protecting personal information.
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The scope of this privacy policy applies only to the services provided by our company. (The scope is defined in Article 1 below.)
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Unless specified in this policy, personal information will not be used for purposes other than those stated. (The purposes are defined in Article 2 below.)
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Unless this policy specifies, we will not disclose personal information to third parties. (Management is defined in Article 2 below.)
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We will conduct regular appropriate management as specified in this policy.
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Our company reserves the right to change the privacy policy without user consent. If we change the collection, use, or disclosure of personal information, we will notify users by posting updates on our website, and the changes will be reflected in this privacy policy.
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The scope of application of Elliott Rose‘s privacy policy is limited to the services provided by our company:
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Our privacy policy applies when members use our services.
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Personal information collected when members use our services is managed by our approach to protecting personal information.
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Our approach to personal information protection applies only to the services directly provided by our company. It does not extend to services offered by other organizations or companies linked to our website.
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The use of our services is the user’s responsibility.
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Our company assumes no responsibility for any damages resulting from using information obtained from our website or other websites linked to ours.
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Collection and Use of Personal Information by Elliott Rhodes London:
In order to develop and provide cutting-edge features and services to our members, Elliott Rhodes London requires certain personal information.
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Members are responsible for managing their shop ID and password.
*We recommend that you change your password regularly and avoid using easily guessable information, such as names, birthdates, or phone numbers.
*Do not disclose, lend, or transfer your password to others, even to acquaintances or friends.
*Please refrain from writing your password in any inquiry emails.
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The personal information collected will only be used to the extent necessary to provide our services, and it will not be disclosed to any third party except in the following cases:
*When the member has given consent.
*When sending an email to request consent for using personal information from the member.
*When disclosure is necessary to a company that has signed a confidentiality agreement with us (e.g., subcontractors) to the extent required.
*When sending emails or direct mail to members for advertising purposes from us or our business partners.
*When the member’s actions are deemed to violate our policies, notices, or terms of service, and it is necessary to protect the rights or property of other members, third parties, or our company.
*When disclosure of personal information is required by law, court, or administrative orders, or in the case of criminal investigations, prevention of rights violations against third parties, or similar circumstances.
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Members agree in advance to use their personal information by our company in the manner outlined above and shall not raise any objections to this usage.
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Additionally, there may be cases where we share personal information with our business partners under the following circumstances:
*When there is a business reason, such as offering special services to members. In such cases, we will seek the member’s consent before sharing information and will not provide it without permission.
*When creating statistical data, conducting market research, or performing data analysis. In such cases, only information that has been processed to prevent the identification of specific individuals will be shared.
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Contact Information:
If you have any questions regarding the personal information policies outlined here, please contact us through the email form.
Person in charge of personal information management: Nobumitsu Saimon